Support

Every plan has a 30-day money-back guarantee, on both monthly and annual, with no questions asked and no explanation needed. Email us within 30 days of your first payment and we'll refund it in full. You do not have to tell us why.

Settings, then the Danger Zone at the bottom, then Delete account. It removes your log entries, patterns, share links and subscription record. It is immediate and it cannot be undone. If you can't log in to do it, email us and we'll do it for you.

Reset links expire, and an expired one will say so rather than working silently. Request a new one from the forgot password page. If the email doesn't arrive, check spam for a message from noreply@firmhold.app, then email us.

Settings, then Account, then Manage subscription. That opens the billing portal where you can cancel or switch plans yourself. You keep access until the end of the period you have already paid for.

It checks open tabs to notice sites you have personally added to your monitored list. It never reads page content, page titles, or your general browsing history, and the matching happens locally. When it detects a session it sends a domain category, a duration and a timestamp, and nothing else. Nothing is logged until you confirm it. Full detail is in the privacy policy.

No, and it never will be. Pattern analysis runs on our own servers using plain deterministic rules. Your entries are never sent to a language model or any third party.

Tell us what you did, what happened, and what you expected instead. A screenshot helps, but crop out anything you would not want to send a stranger. We do not need your log entries to fix a bug.

Please do. If you are logged in there is also a Send feedback link in the sidebar, which goes to the same place.